Our goal is to make sure you are completely satisfied with your bracelet
For all the Aurum Brothers bracelets we offer a ‘30-Day Satisfaction Guarantee’ on all the bracelets purchased at www.aurumbrothers.com. You have 30 calendar days (starting from the day you receive the item) to return the bracelet(s). For a refund, we accept Aurum Brothers bracelets with the original tags attached, and there is a restocking fee of $10 per order. Your refund will be credited to the same payment method you used to make the purchase.
Please note that, because we sell custom made products we are not obliged by law to refund. However, we want 100% satisfied customers that is why, we do offer the ‘30-Day Satisfaction Guarantee’!
We recommend shipping your return bracelet via an insured ‘signature required’ delivery method. The bracelet should be returned in “as-new” condition, with the original tag, together with the original unaltered box. Please send an email to email@example.com regarding your refund, stating your order number.
International Orders, meaning outside Europe, are responsible for overseas shipping costs, and for all incurred delivery fees, VAT taxes and import surcharges for all exchanges and refunds. (Make sure to contact us before returning a bracelet, we will support you in trying to prevent these fees)
We get asked a lot by our customers on how to measure their wrist, so we wrote a little 'how-to'.
When measuring your wrist, stay as close to your hand as possible, like so
(the circumference in the video is 7.25 inches / 18.4 centimeters.)
Don't have a measuring tape?
Use a piece of string to measure your wrist and lay the string back out on a ruler to get your measurement in inches or centimeters.
Please specify the exact number on the measuring tape, we will make sure your bracelets will fit you nicely.
You can specify your wrist circumference in either centimeters or inches.
Please also specify whether you prefer your bracelet a little looser or tighter.