It is, of course, possible to ask to remove, add or switch metals. We can also change the colours of the stones in a bracelet. Keep in mind that we can only do a custom bracelet with the stones/metals and designs that you currently can find on the webshop.

If you are interested or you have more questions about the above, you can send us an email to [email protected]

Our office is located in the Netherlands. Here we assemble your bracelets and ship them to you :)

Unfortunately, we do not have any physical stores, agents or outlets yet. It is very easy and safe to order our products online though! Just let us ([email protected]) know if you need any assistance.

We do have a page where we show you how to measure your wrist

Keep in mind that you should not add 'space' yourself to your wrist measurement. If you want the bracelet loose on your wrist, simply write loose when checking out. 

The average wrist-size for men is a 17.78cm /7 inch

The average wrist-size for women is 16.5cm/ 6.5 inch

Keep in mind that we do need a wrist-size otherwise, we cannot fulfill your order. If you need any assistance, you can always send us an email ([email protected])

When you have placed an order, it will take three business days to assemble your bracelet(s). For more information about this process, you can read the confirmation email you have received.

When your bracelet(s) is/are ready for shipment, you will receive an email with the track and trace code. If you didn't receive a track and trace code, it is possible the email ended up in the spam folder. If this is also not the case, please send an email to [email protected] so we can track your order for you and give you all the details regarding its status.

Keep in mind that we need to have a wrist-size and a correct delivery address to fulfill your order

Creating your custom-made bracelet takes 2-3 business days if you have provided a wrist-size as well as a valid address, it is then prepared for shipping. We use FedEx International Priority Shipping, which has a delivery time between one and five business days.

Please note that we are not able to ship to an APO/FPO/DPO address. For more information you can have a look at our shipping page.

Please check your email (and the spam inbox). 

Sometimes we reach out to you if we see the wrist size has not been submitted at the order. We also reach out to you when we want to confirm the wrist size/address.

Of course, we understand that it can be a little tricky getting the size right the first time. However, we would love to resize it for you.Please send an email to [email protected] for proper assistance on this matter. We will guide you with the steps to follow!

We do not advise our customers to go into the shower with the bracelet. If you wash your hands, please be careful with soap on the bracelet. It can chemically react to the silver/gold. Nothing will happen if you take it on and off every day. Also, nothing will happen if it's in touch with water only! If you have a Silver bracelet, you can clean that from time to time with a Silver Cleaning Cloth. If you have a gold bracelet, you can clean the gold with a glasses cleaning cloth.
For extended information, have a look at our taking care of your bracelet page.

Exchanging bracelets is possible. You have 30 calendar days (starting from the day you receive the item) to return the bracelet(s) for an exchange. Also, the bracelet must not show any signs of usage and the tag needs to be attached. 

The fastest way of making the exchange is to return the bracelet that you currently have. As soon as it arrives here, we will issue a full refund (minus $10 restocking fee). In the meantime, you can purchase the bracelet you like :) Please send an email to [email protected] for proper assistance. 

For all the Aurum Brothers bracelets we offer a ‘30-Day Satisfaction Guarantee’ on all the bracelets purchased at www.aurumbrothers.com. You have 30 calendar days (starting from the day you receive the item) to return the bracelet(s). After 30 calendar days, refunding is not possible.

For a refund, we accept Aurum Brothers bracelets with the original tags attached, and there must be no sign of usage. There is a restocking fee of $10 per bracelet. Your refund will be credited to the same payment method you used to make the purchase. 

For more information you can have a look at our Return policy page