Returns & Resizes
Return Policy: Our goal is to ensure you're completely satisfied with your Aurum Brothers bracelet. That's why we offer a 30-Day Satisfaction Guarantee on all bracelets purchased from www.aurumbrothers.com. You have 30 calendar days from receiving your order to return the bracelet(s) for a refund. Bracelets must be returned in their original packaging, with tags attached, and show no signs of wear or usage. Upon receiving the returned item, we'll issue a full refund to your original payment method.
Please note: As our products are custom-made, we're not legally obligated to offer refunds; however, your satisfaction is our priority, and that's why we proudly provide this guarantee.
Free Returns: To make returns as easy as possible, we offer free return shipping. Simply contact us at info@aurumbrothers.com to request a shipping label.
Free Resizing: Ordering a custom-sized bracelet for the first time? We understand it can feel uncertain. That's why we offer complimentary resizing for first-time orders. If your bracelet or necklace doesn't fit perfectly, simply request a shipping label from us, and we'll take care of adjusting your item to ensure a comfortable fit.