(24th March) update: We normally have a signature required policy, but in efforts to minimize physical interactions, this policy is suspended. Also, please keep in mind that during this Corona crisis, there might be some delay in delivery. Thank you very much for your understanding!
Order Fulfillment (Free shipping for all orders)
Creating your custom-made bracelet takes 2-3 business days if you have provided a wrist size as well as a valid address, it is then prepared for shipping. We use FedEx Economy Shipping for Europe, and FedEx International Priority Shipping for the rest of the world, which both has a delivery time between 1 and 5 business days.
Please note that we are not able to ship to an APO/FPO/DPO address
Duties and Fees
Your order may be subject to VAT, import duties, and/or taxes, due to the complexity of international laws we do not include those fees in orders. You are responsible for any local customs and duties on your order. We are required by law to disclose the total value of the package contents and cannot alter this value.
If an order is refused, you are responsible for the shipping expenses and any additional duties, fees, customs, or taxes incurred in shipping.
Shipping Guarantee
We only work with FedEx, which is a well-established shipping provider and we place our faith and trust in them, however, we cannot guarantee their performance. Shipping mistakes are rare, but we can only ensure what is in our control.
