Shipping Info

Order Fulfillment (We offer Free Standard Shipping on all orders.)

Creating your custom-made bracelet takes 2-3 business days if you have provided a wrist size as well as a valid address, it is then prepared for shipping. We use UPS Express Shipping which has a delivery time between 1 and 5 business days.

Please note that we are not able to ship to an APO/FPO/DPO address. 

Duties and Fees

Your order may be subject to VAT, import duties, and/or taxes, due to the complexity of international laws we do not include those fees in orders. You are responsible for any local customs and duties on your order. We are required by law to disclose the total value of the package contents and cannot alter this value.

If an order is refused, you are responsible for the shipping expenses and any additional duties, fees, customs, or taxes incurred in shipping.

Delivered But Not Received?

If your tracking shows the package was delivered but you haven’t received it, please contact us within 7 business days of the delivery date. 

This allows us to:

-Start a timely investigation with UPS while delivery details (like GPS scan location and driver info) are still available.

-File a formal claim if needed — with the highest chance of a successful outcome.

We are unable to guarantee refunds or replacements for packages marked as delivered by the carrier if not reported within this claim window.